SUMMARY:

Trained, Certified, and Experienced Microsoft Administrator with a proven track record of completing projects ahead of schedule. Experienced in Desktop and Server Support, as well as Computer Forensics and Customer Service. Possess excellent written and oral communication skills. Maintains outstanding analytical and problem solving skills, with a focus on customer satisfaction.

CERTIFICATIONS:

                                                            ¨      Microsoft Certified Systems Engineer

                                                            ¨      Microsoft Certified Professional TCP/IP

                                                            ¨      NT-CIP NT Certified Independent Professional

                                                            ¨      B.S. in Computer Science

                                                            ¨      Computer Forensics Specialist

                                                            ¨      Certified Novell Administrator 4.1

                                                            ¨      A+ Certified Service Technician

TECHNICAL SKILLS:    

                              SERVER

                                                            ¨      9 years supporting Win2k Active Directory Enterprise

                                                            ¨      6 years supporting Citrix Winframe/Metaframe and Terminal Services

                                                            ¨      10 years experience supporting NT/AD Enterprise

                                                            ¨      HP/Compaq Proliant hardware

                                                            ¨      Configure and connect through iLO

                                                            ¨      Install, and configure HP Insight Manager

                                                            ¨      Connect and configure HP Array Controller and external Storage Array

                                                            ¨      Install, configure, monitor, and control Veritas BackupExec

                                                            ¨      Install and configure HP StorageWorks Library

                                                            ¨      Monitor servers through NAGIOS

                              DESKTOP

                                                            ¨      5 years experience specializing in Computer Forensic Analysis

                                                            ¨      7 years experience with various personal and hardware firewall solutions

                                                            ¨      Thorough knowledge of Microsoft Windows XP/2000

                                                            ¨      15 years experience with IBM and compatible hardware (Dell)

                                                            ¨      Using, and supporting, Microsoft Office applications

PROFESSIONAL EXPERIENCE:

                              Genworth Financial

                              Phoenix, AZ.

                              2/28/2005 to 10/25/09

¨      Desktop/Server/Infrastructure/Telephony support

¨      Responsible for all IT for Phoenix, AZ. and Encino, CA.

¨      Responsible for backup and restore utilizing Veritas BackupExec

¨      Configured iLO for remote control of servers

¨      Created a unique IP addressing scheme to make it easy to find the iLO IP Address

¨      Created SelfHelp automated fix tools improving customer satisfaction and speeding resolution time

¨      Utilized free open source tools to efficiently solve remote problems without increasing costs

¨      Used combinations of tools to keep support costs low while increasing data security

¨      Obtained Forensic images of workstations from terminated employees

¨      Performed Forensic searches to provide necessary evidence for terminations

                              Spinelli Corporation

                              Scottsdale, AZ.

                              1/2005 to 2/2005

¨      Worked on several high profile forensic cases as a contractor

¨      Built a new system for data analysis and testing

¨      Purchased hardware to replicate customer systems

                              GCI Supporting IBM Supporting American Express

                              Phoenix, AZ.

                              11/1/2004 to 12/24/2004

¨      Web Hosting Server Build Team

¨      Install and configure Windows Server 2003 OS and applications

¨      Maintained 100% Quality on all servers turned over

                              IBM Supporting American Express

                              Phoenix, AZ.

                              4/2003 to 6/2004

¨      Successfully migrated over 3000 users from Novell to Active Directory ahead of schedule

¨      Created and managed Novell, NT 4, AD, Unix, Linux, AS/400, FDR, Sybase, and Stratus IDs

¨      Responsible for reporting on above platforms

¨      Trained and developed colleagues to support many of the previous systems

¨      Created step by step training materials and documentation so colleagues could immediately perform job duties with no direction

¨      Reduced lead time from 10 days to same day on most requested work through use of tools such as Hyena to automate processes

¨      Received numerous accolades from customers by eliminating the need to escalate requests

¨      Received additional bonus for customer satisfaction

                              American Express

                              Phoenix, AZ.

                              1990 to 2003

                                                            ¨      Global Security as Sr. Tech, and Sr. Forensic Specialist, 4 years

                                                            ¨      Worked closely with local law enforcement worldwide on Forensics and Fraud

                                                            ¨      Worked closely with U.S. Secret Service analyzing skimmers

                                                            ¨      Responsible for global desktop, server, infrastructure, and helpdesk support

                                                            ¨      Upgraded many workstations to Win2k/XP for Active Directory POA

                                                            ¨      Maintained Citrix Server for global database connectivity

                                                            ¨      Business Technology/AETO/Service Management as LAN Administrator, 3 years

                                                            ¨      Responsible for all Establishment Services servers

                                                            ¨      Could take server from crate to production in 2 hours if necessary

                                                            ¨      Completed many projects including Enterprise Systems Management, and Call Recording, resulting in improved server availability, and improved customer service

                                                            ¨      Received Rings of Service Reward and thousands of dollars in bonuses for completing projects on or ahead of schedule

                                                            ¨      Business Technology as Technician II and Technician I, 3 years

                                                            ¨      Repaired, replaced, and upgraded 1000 desktops

                                                            ¨      Migrated all desktops from OS/2 to Windows NT resulting in improved system performance, greater software availability, and reduced customer service call times

                                                            ¨      RCP and E/S TSC, 3 years

                                                            ¨      Handled extremely high volume customer service with exceptional stats

EDUCATION:

                              Suffield University

                              2005

                                                            ¨      Bachelor of Science in Computer Science

                              NTI New Technologies, Inc.

¨      Computer Evidence Investigation, and Security review

¨      Preservation, identification, extraction, and documentation of computer evidence from an NTFS system

¨      Internet Investigation training

¨      Computer security threats and risks in classified government and corporate environments which are critical to the infra-structure of the United States

                              Guidance Software, Inc.

¨      EnCase Computer Forensics Training

                              Pima Community College / Training Solutions

                              Tempe, AZ.

                              1997

                                                            ¨      803 Administering Microsoft Windows NT 4.0

                                                            ¨      922 Supporting Microsoft Windows NT 4.0- Core

                                                            ¨      689 Supporting Microsoft Windows NT 4.0- Enterprise

                                                            ¨      826 Creating and Configuring a Web Server

                                                            ¨      688 Internetworking with Microsoft TCP/IP 4.0

                              American Express Sponsored

                                                            ¨      Many technical seminars related to hardware, software, and management

                                                            ¨      Management and Supervision through Rio Salado Community College

                                                            ¨      BOYA and Kaset Customer Service skill building

                              Rio Salado Community College

                                                            ¨      Management & Supervision

                              Anne Arundel Community College

                                                            ¨      Major: Communication Arts Technology

                                                            ¨      Courses in Photography, Graphic Arts, and Multimedia Presentations

                                                            ¨      Radio D.J.

                              RETS Electronic School

                                                            ¨      Electronic trouble-shooting and repair