WHY We Do What We Do

At Irwin Electronics, our passion is end user support. We believe people should not need a new computer due to a software problem! We believe we can make your old computer perform like new. We understand the financial hardships people are struggling with today. We can’t believe Computer Stores, and even some smaller tech companies charge such exorbitant rates! We believe that if we provide the best service, at the lowest prices, we will have enough volume to cover our costs. We believe that our customers will be so pleased with the service we provide, and the rates we charge, they will tell all their friends, family, and neighbors about us. We are confident we can help you with your computer problems. We love the satisfaction we get when we solve someone’s computer problem. Whether you have a laptop that will not connect to the Internet, a desktop that will not boot, or a nasty virus has infected your system, we employ the latest tools to diagnose and fix your problem. When a customer calls us, upset, because they cannot access their business e-mail, or keep in touch with their grandkids via Facebook, we know that within a few hours they will be happy, excited, and relieved. We offer some of the lowest prices in the industry. We encourage you to shop around and compare our rates. Low prices do not translate to poor service. We could easily charge much more. We have over 20 years of experience. We are Microsoft and CompTIA A+ certified. We are very professional. After years of servicing thousands of servers for corporate clients we are a little tired of working silently in the background with little to no recognition. All our customers knew was that everything was working when they came to work. They had no idea that we were working all night applying patches and fixing issues before they became problems. When you call us, you know something is wrong. If you’re in Phoenix, Peoria, Sun City, or Scottsdale, we will come to you, usually within 30 minutes. You will see how hard we work to resolve your issue, and usually see immediate results. You will also find your computer is much faster! We are experts at cleaning and optimizing Windows. We hate to see someone discard a perfectly good computer because of a software problem. Many people think they will need a new computer because their old one is simply running too slow. People also fall prey to big computer stores telling them they need the latest and greatest new computer just to keep up, when all they do is surf the Internet. If you access your email online, such as Gmail or Yahoo, you’re still surfing the net. With Google Docs and Windows Live you can even create and edit Office documents online. It takes very little processing power to run a web browser. We want to save you money! To give you an example, this blog, and our entire website, was created using an old $300 entry level laptop. We even have a gallery site with family pictures online all created on this same laptop. If you’re not playing the latest games, editing movies, or performing complex mathematical calculations in large spreadsheets, you do not need the latest computer. Please call us before buying a new computer to see if we can help you. We do not stock computers and peripherals for sale, but we do have accounts with multiple distributers. To give you another example, a customer of ours was experiencing difficulty connecting to the Internet. Their Internet Service Provider told them they had a bad router, so they spent nearly $200 at Best Buy on a new one. They called us for assistance installing and configuring it. We told them we could get a router that does the same thing for $50 and perform the installation/configuration for $70. We then had them run a couple simple tests that their provider should have done. We were able to determine in one simple phone call that the router was NOT the problem. They were able to return it for a full refund. We only wish they would have called us first. We could have saved them time and money. We want to do the same for you! We know gas is expensive, we understand millions of Americans are unemployed. We see seniors spending their life savings on medical bills. The last thing you need is to spend money on a new computer because a computer store told you so. Call Irwin Electronics at 480-382-4761 first. Let us help you decide if you need a new computer, and how much you really need to spend. With our years of experience and training, we can some pretty amazing things with the equipment you already have.

 

Posted in BNI

The Dangers of Warez

Warez is defined as copyrighted works distributed without fees or royalties, and may be traded, in general violation of copyright law.

This week a customer brought us a laptop that was a victim of warez sites. Their teenager had been downloading games from these sites so he could play them without paying for them. The problem, aside from the blatant copyright violation, is that these files are typically laden with viruses. Antivirus software is not foolproof. When a Trojan is embedded in a file, such as a game, the user is in effect giving authorization to run the program including all lines of code therein. Depending on the code inserted, the virus could be used to steal credit card information, take over your computer to be used in a Distributed Denial of Service (DDoS) attack, display unwanted advertising, or any number of unwanted activities. In this particular case, the virus disabled the antivirus software and began downloading adware to display advertising. Multiple toolbars were installed in the web browser and the screen was littered with pop up and pop under ads. Typically viruses that can disable antivirus software cannot be removed from within Windows. Most major antivirus companies provide recovery CDs for download. These can be used to boot the computer into a Linux operating system, scan and remove the software, before the virus can execute. Keep in mind, these should be downloaded and created from a clean system. Some viruses can interfere with the creation process. Irwin Electronics has already created a number of discs to assist us in removing these viruses. This case proved to be an exception to the rule, and is the reason for this blog post. Following the removal from the rescue disc, the problems were not resolved. We have been doing this for a long time, and have many tools at our disposal. We proceeded to scan with one program after another. Each program identified, and attempted to clean or remove, many files that were identified as containing a virus, adware, or other malware. Eventually we were able to whittle the list down to 2 infections. The remaining 2 however proved to be nearly impossible to remove. By the time we were done, Windows was so damaged that it would lock up or reboot with a blue screen. We began to move to the next set of tools in our arsenal that help to repair windows. These too were proving ineffective. All of this takes time. When a customer is paying by the hour, you reach a point where further efforts become cost prohibitive. Sure, if this would have been one of our computers, and we were so inclined, we could have continued and eventually cleaned the system. We reached a point where reimaging the system to factory default became the most reasonable option. We do not like to resort to such drastic measures, but rest assured, our competition would have long before trying so hard. Some computer companies would have convinced the customer it was time to upgrade to a shiny new laptop. We are not in the business of selling computers. Once we made the decision that it was time to quit, we continued basically working for free. After reimaging the computer, we installed all the latest patches, updates, and service packs. Next we installed new antivirus software, removed unnecessary trial ware, and installed programs our client needed. We configured all the options on each piece of software we installed and fully tested the system. When we returned the system to our customer, it was better than new!

The whole point of this is not necessarily to say Irwin Electronics is the greatest computer repair company in the Phoenix area. We like to think we are, but this is to state the dangers in Warez sites. Do not believe that just because you have antivirus software you’re safe. Viruses are nasty. We’ve talked before about what they can do. Now you can see that removing them can be just as bad. No matter how you look at it, viruses are expensive. They steal your credit, steal your identity, and trash your computer. All this time, work, and expense because someone wanted to save a few dollars on a game. Irwin Electronics specializes in virus removal. We see this all the time. If you still think it can’t happen to you, do yourself a favor and write down this number- 480-382-4761. Not if, but when, disaster strikes give us a call. We will be happy to help you.

Posted in BNI