10 Minute Presentation

This text was taken from a slideshow presentation I created for my BNI group:

I’m going to talk about one thing I specialize in:

Virus Removal

This is by far the most common and prevalent problem

This will affect everyone at some point, even if you’re protected!

First: Some Statistics

Eugene Kaspersky of Kaspersky Labs reports they successfully process 125,000 samples of new malware per day.

That’s up from 70,000 last year,

and 35,000 the year before

Some are benign, and do nothing but replicate themselves

Many Steal Passwords

As you log on to your banking site, your ID and Password are transmitted to a server the author can access

Others are used as bots in DDOS attacks

DDOS stands for Distributed Denial of Service. Typically this means he who has the most bandwidth wins.

Let’s say for example an attacker wants to take down Bank of America. B of A has multiple data centers, geographically located, and a LOT of bandwidth.

However, when you add tens of thousands or more computers with broadband connectivity, and instruct each of them to simultaneously blast Bank of America with malformed garbage inquiries, they don’t stand much of a chance. Your request to access your statement will be lost in a mix of garbage, and the site will effectively be down!

Some of today’s viruses are very high tech, elusive, and nearly impossible to remove.

Many use root-kit technology, which means they install themselves as a part of the Windows operating system itself and are fully activated before Windows even boots!

They are able to hide their registry entries and their files, so searching within Windows shows nothing out of the ordinary.

As they are activated before Windows starts, and are in fact “running” programs, they are able to detect and prevent access, even by Anti-virus software.

Some viruses completely delete the files and registry entries for essential Windows services. They will first remove Windows Defender, the Windows Firewall, and Windows Update services. This leaves you wide open, and vulnerable to additional attacks.

I use special Boot  CD’s, which boot a self contained Linux and/or Windows Portable Edition Operating System from the CD. They do not involve the hard drive, and as such do not start the viruses themselves.

This special Operating System runs completely from the CD and your computer’s RAM memory, NOT THE HARD DRIVE!

Once this special Operating System is loaded, it can then:

READ your hard drive with an Anti-virus program,

identify the files and registry entries, which are not hidden because the virus is not actively running to hide them,

and completely remove them!

It may, however, be too late as the damage to Windows may already be done.

I can usually find the files and registry entries for most of the Windows services

Windows itself can recover many missing files

But other related registry entries that are missing or damaged may be nearly impossible to identify

If the damage has been done, you may need to:

Revert to the factory installed image

Reload Windows from scratch

Upgrade to the latest version of Windows

Purchase a new computer

If disaster has struck, first:

Don’t take matters into your own hands!

If you have not overwritten your hard drive with a reload, I can save your data

If you’ve already reformatted your hard drive:

I “MAY” still be able to recover some of the data!

Protect Yourself BEFORE It’s Too Late!

You should check REGULARLY to ensure your Anti-virus program is Active, and Up-to-date

Most Anti-virus software will tell you this right up front when you open the program

You should also check the Action Center or System Information from the Control Panel

This will show you the status of your Anti-virus, Firewall, Windows Update, and Windows Defender

Of course, I can take care of this for you!

I can remotely verify the status of these applications and ensure they are operating properly and up to date

If your computer is behaving strangely,

giving pop-ups and warning messages,

Or you find essential Windows services are not running, will not start, or repeatedly stop,


In these situations the only thing I can do remotely is verify the status of your services


You have my BOOT CD!

I have given each of you a copy of one of my Boot  CD’s (Blog readers can download a free copy from boot.irwinelectronics.com)

These are NOT licensed for general distribution!

However, as used for emergency recovery situations by my clients only, they should be OK.

These CD’s are designed to connect directly to me when booted, so I can scan and hopefully recover everything

But for you, they will allow Internet access if your computer won’t boot properly or connect to the Internet

You can also check your e-mail and run many of the included tools if you’re so inclined

Remember, Irwin Electronics is here to help!

I’m just a phone call away, and happy to answer your questions

I offer free diagnostics, so it doesn’t cost anyone a thing for me to look at their system remotely

I’ve compared the rates both the national chains, and independent providers charge

I charge $75 per hour, and ALWAYS include a cap

Many services take hours to complete, and it doesn’t make sense to rack up the bill every hour until the repair is done, especially on an older system!

Here to Save You Money!

It’s kind of a strange thing for an IT company to say, but you already know how I feel

I’m sure that if I can save your old computer, speed it up, and make it run like new, you’ll be happy

That means you’ll likely refer me to your friends…

Which  means enough business to keep me IN business!

That’s all folks!