We had a great idea, but the execution is proving to be a little more difficult. As they say, the devil is in the details. Many of our clients call us when they have a virus, or blue screen, that prevents their computer from booting properly or connecting to the Internet. Often they have deadlines and must get online to complete a project, or even send a few e-mails, before we can work on their computer. This also means we cannot remote control their computer to resolve the issue without driving to their location. The idea is to distribute a boot CD ahead of time that will load a Portable Edition of Windows. This will allow immediate Internet access for our customer. The CD would include our remote control software, so with a few clicks, we can log in and resolve the issues. The second piece of the equation is what limits us to a Windows based product. Most any Linux boot CD would allow the Internet access, and give us a variety of tools to eradicate viruses and spyware. However, we would not be able to load our remote access tool without a little more custom programming. At Irwin Electronics, we are experts at computer hardware and virus removal. We are not experts at programming, or writing custom software. We are attempting to create a free solution from the variety of tools available for download. Windows PE based solutions appeared to be the best option as they are free and legal. Many Enterprises use them for just this type of task. The Ultimate Boot CD for Windows, UBCD4Win was the perfect solution. However, after extensive building and testing, it appears our Remote Control software does not work as expected in a PE (Portable Edition) environment. Hiren’s Boot CD is another possible option. The problem with Hiren’s is the legality. Yes, it is available as a free download for anyone. Most of the tools included are free, open source, utilities so there is no problem with that. Hiren’s however, does not use a PE version of Windows. That means our software should work perfectly, but if the Windows operating system is not properly licensed, that could spell legal issues for us. Since this is a limited use system used to remotely resolve issues, and not to be permanently installed on any computer, we may be covered. Remember, we are Microsoft Certified engineers. We would not want to endanger our certifications, licenses, or company. We want to work with Microsoft, and remain in their good graces. Microsoft does not endorse, nor support, any of these portable versions of their Operating System. There is no way for us to contact Microsoft and receive authorization for any of this. Of course, we could always hire a programmer to create a custom solution, but that’s an expense we are not willing to pass on to our customers. We are all about saving you money. We look for solutions to give our customers the best service, at the lowest prices, without sacrificing quality. We do have a working product now, but it needs a little more testing before we release it. If it passes our tests, we will distribute copies to our existing and new clients. We will also have an image available for download on our website so potential customers can burn their own copy, just in case they need it in the future. We will post the information on our website as soon as it’s available. As “Your IT Solution”, we offer much more than computer repair. We can recommend solutions for all your IT needs! As always, our initial consultation and diagnosis is free. Call us today at 480-382-4796 with any questions or concerns. We want you to be a satisfied customer for life, and recommend us to all your friends. We believe the best way to build a business is with honest, dependable service, at the right price. We would rather have 10 customers at $70 than 2 at $200. Many IT companies will tell you that you must be on a monthly maintenance plan in order to provide the necessary updates to your equipment. We have plans like that too, but we configure your software to update itself automatically. Many people cannot afford a monthly plan, and are not interested in that. We work for you, on your terms. If you just need a onetime fix, we’ll be happy to assist you. We are confident that you will return to us with all your future IT needs.